Ideal For
Supervisors, Managers and Directors
Format
On Site
Time
6-week hybrid session
Growth Tracking
Individual Skill Development Plans (ISDPs)
Instructor
Experienced facilitator
Structure
Pre-assessment, on-site training, virtual coaching
Reporting
Post-training survey & impact report
Conflict Resolution​
Participants will learn conflict resolution and de-escalation strategies to identify conflict, manage tensions, and lead individuals through conflict.
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Training objectives:
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Learn conflict resolution frameworks
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Learn mediation and de-escalation strategies
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Learn how to enhance emotional intelligence during conflict situations
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Learn to manage conflicts in remote and hybrid teams
Training Program Description
Base Price: $4,800
A condensed half-day training option is available upon request.
​ Scholarships are available for small and medium-sized organizations.
Description
Time
Add Ons Available
Program Component
Introduction, online assessment, and Individual Skill Development Plan (ISDP). Participants revisit and update their ISDPs based on performance assessments, feedback from coaches, and self-evaluation after each skill module.
Self-paced
N/A
Part 2:
On-site Training
4 weekly on-site group training sessions, each lasting 1 hour.
4, 1-hour training sessions
Additional or longer training sessions available
Part 3:
Virtual Coaching
2 virtual one-on-one sessions with an accredited leadership coach between training sessions to guide skill development.
2, 1-hour coaching sessions
Additional virtual coaching sessions available
Part 1:
Individual Pre-Assessment
At the end of the training participants will be able to:
Think critically and make informed decisions to solve complex problems
Demonstrate sensitivity to power dynamics and bias during conflict
Use wisdom and empathy to determine how, when, and where to best resolve conflicts
Promote a culture of resolution and reconciliation to enhance the workplace environment
Value Added​
Each training is designed to build toward this point, as we prioritize helping participants put newly learned skills into practice. Participants are encouraged to share their ISDP with their supervisor or HR manager for performance evaluations and additional professional development.
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Impact Report
Upon completion of the training, data from surveys and interviews are collected to measure participant learning, behavior change, and implementation of the skills learned. An impact report is presented to the supervisor and HR manager within a month after the training.
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